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Take care of the Airbnb of the hospitality industry! Care724 online platform makes it easier for demanders and service staff to match In modern society, many people, whether drifting north or south, or studying or working overseas for many years, have more or less such experiences: family members suddenly fall ill and need temporary care, family members who live alone need companionship, and even minor accidents happen to themselves needs care. When these people are faced with an accident, but cannot take time off immediately, or do not want to ask relatives and friends for help, finding a suitable caregiver is the most direct solution. However, since care attendants need to serve the same needy person for a long time, how to properly match the needs and services between the two parties has become a major pain point in the care service market. Care724 , a third-party care service matching platform , focuses on the care problems arising from Taiwan's demographic imbalance and aging, and develops a matching platform with a simple interface, easy to use, and a fast process. Care724 uses a transparent evaluation mechanism for both parties to allow demanders to choose the service provider for the corresponding service, and has the right to request a video interview in advance. At the same time, it also emphasizes the high autonomy of the service provider, allowing them to have the right to freely choose to accept the case. The family has an accident and no one cares? Care724 helps you match care attendants "The birth of Care724 stems from the personal experience of the co-founder Kevin." Founder Qiu Yuting explained that both of them graduated from the University of Maryland with a master's degree in Computer Engineering. After graduation, Kevin went to Silicon Valley to work as an engineer, while he worked in the United States for a while. , then returned to Taiwan to serve as the special assistant to the president of the family hospital. When Qiu Yuting visited Kevin in Silicon Valley, Kevin said that his family in Taiwan needed to hire a caregiver. He could only contact through an intermediary in Silicon Valley, but all the arrangements were in the hands of the other party, which made Kevin not at ease. Entrepreneurial idea. In the past, if the general public had nursing needs, most of them found someone through an agency. However, it was time-consuming to communicate back and forth, and it was impossible to confirm the suitability of the other party in advance. With the cash payment method afterwards, sometimes the agency did not even receive the agency fee. Qiu Yuting integrated these problems and jointly developed the Care724 platform with Kevin. As for the team’s chief operating officer, Xu Xiaoting, she met the two at the Taiwan Alumni Association at the University of Maryland. She originally worked in the financial industry and wanted to change jobs, so she joined Care724 to be responsible for platform design and content planning. The identity verification service of the attendant is guaranteed, and the video interview helps the demander find the right attendant Xu Xiaoting said: "Care 724 symbolizes the provision of 7-day, 24-hour uninterrupted care services." When people have care needs, they can register through the website or download the mobile app (both IOS and Android systems are supported), and mark the location of the need, Take care of the object, content and time, and finally bind the credit card to ensure that the payment is smooth, and the demand will be published on the Care724 platform. In the future, if a caregiver meets the needs, they will communicate with the demand side through a video interview, and the platform side will also join the video during the interview to act as a third-party communication bridge. According to the current regulations, there are 3 channels for the public to obtain the qualifications of care attendants, including training to participate in the "care attendant professional training course" to obtain a certificate of completion; passing the "care attendant single-level technician skill test" to obtain a care attendant technician certificate; high school (professional) or above Graduates from school nursing and nursing-related subjects (groups) are eligible only for those with their own nationality, so it is different from nursing with the possibility of multiple nationalities. As far as care attendants are concerned, when registering with Care724, they must upload their identity documents, certificates of good citizenship within one year, relevant care experience, language skills, and if they have certificates of care attendants or nurses, graduation certificates, etc., they can also be uploaded to provide more information. Diversified service items. After uploading the information of the customer service staff, the platform will manually review and confirm that the basic information is safe, and the customer service staff can start to accept cases and set the service price by themselves. "The unsubscribe rate on Care724 is extremely low, because the two parties have communicated through video calls beforehand." Xu Xiaoting added that the platform has also established an evaluation mechanism for service personnel for the reference of the demand side. After the platform was actually launched, Xu Xiaoting also observed some emerging needs. In addition to general personal care, meal preparation, and purchasing services, there are also pregnant women and children's company, overnight care, etc. At present, Care724 adopts a split profit system, and the handling fee will be charged after the order is completed. In the future, we plan to integrate the needs of the industry chain and use AI to accelerate the matching experience Qiu Yuting said that Care724 was initially promoted through Facebook groups and long-term care units, and the team also accumulated network resources by participating in long-term care conferences held in various places. In the future, it will integrate long-term care needs and provide one-stop service development, including insurance, assistive devices, nutritious food, and barrier-free transportation. After the use of data on the platform is more complete, the AI ​​recommendation function will continue to be optimized to accelerate matching needs and provide a better experience.
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